Refund policy
Satisfaction Guaranteed — Refund Policy
We stand behind every sauce we sell. If you're not completely satisfied with your order, we'll make it right.
Our Promise
We offer a 30-day satisfaction guarantee. If you're unhappy with your purchase for any reason, contact us within 30 days of receiving your order and we'll issue a refund. Because we sell food products, we do not accept physical returns — just reach out and we'll take care of it.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us immediately at joey@sauce.miami with a photo of the issue. We'll send a replacement or issue a full refund — your choice.
How to Request a Refund
Email us at joey@sauce.miami with your order number and a brief description of the issue. We'll respond within 1 business day.
Refund Processing
Once approved, refunds are issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to post the credit. If more than 15 business days have passed since approval, contact us at joey@sauce.miami.
Exceptions
Gift cards are non-refundable. We cannot offer refunds on orders placed more than 30 days prior to your request.
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